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Sheer genius from Virgin Media [21st Feb, 2008|06:54 pm]
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[Mood |infuriatedexasperated]
[Music |Crowded House - Don't Dream It's Over]


According to the Guardian, Virgin Media has been cold-calling customers and asking them to confirm their passwords; one of those customers was the Guardian employee who wrote the piece linked to above. Amazingly, this isn't a dodgy Nigerian scam: Virgin Media really are ringing people up and asking for their home addresses and passwords. They claim (wrongly, of course) that this is necessary to comply with the Data Protection Act.

It gets better. When the Guardian contacted Virgin Media and asked, in so many words, what the hell they thought they were playing at, the guy on the phone tried to justify it by saying that NatWest did the same thing. A quick call to said bank... and, er, they don't do any such thing. To quote them: "NatWest will never ask for your full security number or password". Oops. =:P

I have no personal experience of Virgin Media (no cable anyway out here in the sticks) but if anyone reading this does: are they usually this hopeless?


[User Picture]From: porsupah
2008-02-21 07:12 pm (UTC)


I suppose it falls upon someone to provide Bruce Schneier with a giggle and a groan each day. ^_^;

Should be interesting to see if anyone there actually admits responsibility personally, and that it was a stunningly stupid move. I dare say The Register will have something to say on the morrow..
[User Picture]From: avon_deer
2008-02-21 07:47 pm (UTC)


are they usually this hopeless?

Yes. I got shot of them a few months back for unrelated issues. Good riddance.
[User Picture]From: rustyfox
2008-02-21 07:50 pm (UTC)


Yes, they are hopeless, but even this still surprises me. The whole Virgin brand has been tainted for me. Great shame.

I miss Telewest :( And I never expected to think that!
[User Picture]From: jackiesjottings
2008-02-21 08:07 pm (UTC)


As you know I work in IT support and one of our golden rules is... never ever give your password to a 3rd party. We would never ask anyone to confirm a password.
[User Picture]From: nidonocu
2008-02-22 08:47 am (UTC)


My mate works for their general customer care department on the front lines. Generally speaking, he is dealing with nasty customers (half of which wouldn't be if they hadn't been messed around by people in other departments) and stupid policies and management. The times he comes home happy are when there was a long meeting in which he and his team were getting briefed on changes and he got to enjoy grilling the manager (who is generally just the messenger, but he got his roll through nepotism and a family member being the centre manager so..) over each thing wrong in it.
[User Picture]From: huskyteer
2008-02-22 10:32 am (UTC)


They've been fine with me - they don't bug us, and when something goes wrong with the magic box under the telly they sort it very quickly.